Shipping/Returns

 

    Returns, Refunds and Exchanges Policy

    How To Return An Item
    Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

    1. Please contact form on site to request a refund and we will reply the same day.
    2. Mail your returned item to:
         Southern Merino NZ.
         1b Puna Street.
       Riccarton
         Christchurch 8041.
        New Zealand.
    3. Include in your package a signed letter stating the reason for your return and the original receipt.
    Return Exceptions
    Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
    Exchanges
    If your clothing item is in like new condition, you may exchange your clothing item for a different size or color, but you still will have to pay return shipping.
         

    Shipping Policy

    Turnaround

    All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
    Carriers

    We use PostPort to deliver our orders:
    Order Tracking
    If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 
    Shipping Rates
    The rate charged for the shipping of your order is based on the cost of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
    Back Orders
    If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

    Privacy Policy

    This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
    What Information Do We Collect?
    We only collect information that we need that is related to your order. This includes your:
    Billing Address
    Shipping Address
    Email Address

    In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
    How Is My Information Used?
    Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
    Security and Storage
    Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
    Cookies and Browser Information
    Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.